Shipping policy
SHIPPING POLICY
Mellyngtton
Website: Mellyngtton.store
Email: costumer@Mellyngtton.store
Market: Australia
Currency: Australian Dollars (AUD)
Last updated: 10 September 2026
1. Shipping Within Australia
Mellyngtton offers delivery to customers across Australia.
Available shipping methods and applicable delivery information will be displayed during checkout.
We currently offer the following shipping options:
Express Shipping
Estimated delivery: 5–8 business days
Express Shipping is a paid shipping service.
The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.
Free Standard Shipping
Estimated delivery: 5–12 business days
Standard Shipping is free of charge for eligible Australian orders.
No standard delivery fee will be charged where Free Standard Shipping is selected and available.
2. Business Days
Business days are generally Monday to Friday, excluding public holidays.
Weekends and public holidays are not normally counted as business days when calculating estimated delivery timeframes.
3. Delivery Timeframes
The delivery periods shown in this policy are estimated timeframes and are not guaranteed delivery dates unless expressly stated otherwise.
Unless otherwise stated during checkout, delivery estimates apply from the time the order is dispatched.
Delivery times may vary depending on the destination, carrier network, order volume and circumstances outside our reasonable control.
Where required by Australian law, we will provide an appropriate remedy if an order cannot be supplied within an agreed timeframe or within a reasonable time.
4. Order Processing
Orders must be processed before they can be dispatched.
Customers will receive relevant order information using the email address supplied during checkout.
Any processing or dispatch timeframe specifically displayed during checkout or communicated in your order confirmation is separate from the estimated delivery timeframe unless expressly stated otherwise.
5. Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order details carefully.
If any information is incorrect, contact us as soon as possible at:
6. Shipping Confirmation
Once your order has been dispatched, we may send you a shipping confirmation containing available delivery information.
Where tracking is available, tracking details will generally be provided electronically.
7. Order Tracking
Where tracking is provided for your shipment, you can use the tracking information supplied to follow the progress of your delivery.
Please note that tracking information may take some time to become active after a parcel has been dispatched.
Carrier tracking updates are provided by the relevant delivery provider and may not always update in real time.
If you experience a significant issue with your tracking information, please contact:
8. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that your:
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full name;
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street address;
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suburb;
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state or territory;
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postcode; and
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other required delivery information
are entered correctly before submitting your order.
9. Incorrect or Incomplete Addresses
If you notice an error in your delivery address, contact us as soon as possible at:
We will make reasonable efforts to update the address before dispatch where possible.
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
Where an order is returned because the customer supplied an incorrect or incomplete address, additional delivery costs may apply where permitted by law.
Nothing in this section limits rights available under Australian consumer law where the delivery issue was caused by Mellyngtton or its delivery arrangements.
10. Failed Delivery Attempts
Delivery providers may make one or more delivery attempts depending on their procedures.
If nobody is available to receive the parcel, the carrier may:
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leave the parcel in a safe location where permitted;
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redirect it to a collection point;
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arrange another delivery attempt; or
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return the parcel to the sender.
Customers should follow any instructions provided by the delivery carrier.
11. Authority to Leave
Where a delivery provider allows an order to be left at the delivery address without a signature, its procedures may depend on the shipping service, location and delivery conditions.
We encourage customers to provide a secure delivery location wherever possible.
Nothing in this section removes any responsibility that cannot lawfully be excluded.
12. Delivery Delays
Although we aim to have all orders delivered within the estimated timeframe, delays may occasionally occur.
Possible causes may include:
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carrier network delays;
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severe weather;
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natural disasters;
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public holidays;
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unusually high order volumes;
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transportation disruptions;
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remote delivery locations; or
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other circumstances outside reasonable control.
If your order has not arrived within the estimated timeframe, please contact us so that we can investigate.
A delay does not remove any rights you may have under applicable Australian law.
13. Regional and Remote Areas
Orders to regional, rural or remote Australian locations may require additional transit time depending on carrier availability and transport networks.
Where we are aware that a materially different delivery estimate applies, we will aim to provide appropriate information to the customer.
14. Lost Parcels
If tracking information indicates that your parcel may be lost, or if your order has not arrived after a reasonable period, please contact:
Please include:
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your full name;
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order number; and
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relevant delivery details.
We will investigate the matter with the delivery provider where appropriate.
If an order cannot be delivered or has been lost before proper delivery to you, we will provide a remedy where required under applicable Australian law.
15. Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible.
You may be asked to provide your order number, a description of the issue and, where reasonably available, photographs showing the condition of the parcel or product.
Photographs can assist with our investigation but will not be used to unlawfully deny rights available under the Australian Consumer Law.
Faulty or damaged products will be handled in accordance with our Return & Refund Policy and applicable Australian consumer law.
16. Missing Items
If your parcel arrives with an item missing, please contact us at:
Include your order number and details of the missing item.
We will review the order and provide an appropriate solution where the item was not supplied.
17. Multiple Shipments
Where an order contains multiple products, products may in some circumstances be delivered separately.
If this occurs, you may receive more than one shipment or tracking update.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless this was clearly disclosed and agreed before purchase.
18. Refused Deliveries
If a customer refuses delivery without a legal basis for doing so, the parcel may be returned.
Reasonable delivery or return costs associated with a voluntary refusal may apply where permitted by law.
This does not apply where the customer is legally entitled to reject the goods or exercise another remedy under Australian law.
19. Returned to Sender Parcels
A parcel may be returned to sender because of circumstances including:
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an incorrect address;
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an incomplete address;
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unsuccessful delivery attempts;
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failure to collect the parcel;
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refusal of delivery; or
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carrier-related issues.
If your parcel is returned, please contact us so that we can determine the appropriate next step.
Additional shipping charges may apply where the return occurred because of incorrect information supplied by the customer and where permitted by law.
20. Shipping Charges
Free Standard Shipping:
5–12 business days — FREE
Express Shipping:
5–8 business days — PAID
The exact Express Shipping charge will be shown at checkout before payment.
There are no hidden shipping charges added after an order has been completed.
21. Changes to Shipping Options
We may update the shipping services available on future orders from time to time.
Any applicable shipping method, price and relevant delivery information will be displayed before the customer completes their purchase.
Changes to shipping options will not retrospectively alter the delivery terms already agreed for an existing accepted order.
22. Australian Consumer Law
Online purchases are protected by applicable Australian consumer laws.
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
If we cannot supply an order within an agreed period, or within a reasonable time where no specific period applies, customers may have rights and remedies under Australian law.
23. Contact Us
If you have questions about shipping, delivery, tracking or an order that has not arrived, please contact:
Mellyngtton
Website: Mellyngtton.store
Email: costumer@Mellyngtton.store
Australia